Política de cancelación de areasautocaravanas.com
All requests for amendment and cancellation of bookings must be made by sending an email to info@areasautocaravanas.com. Cancellations or changes made verbally, by phone or directly to the host, to the area or space will not be managed by the platform and therefore the website will not be responsible.
Cancellation requests of Users will be managed by the Platform during the office hours. The period of notice of cancellation is calculated from the time in which is communicated to the Platform such termination by any of the parties.
Some hosts can apply expenses for reservation modification or cancellation of this.
Likewise, some hosts warn that their services are not reimbursable and cannot be modified.
If who cancels the trip is the traveler, it is necessary to point out that it is not always possible to reimburse the amounts paid when a cancellation occurs. Only the return will be made as long as the cancellation application occurs more than 30 days before the date of the space or garden reserve.
Todas las cancelaciones conllevarán un cargo. Si el importe total de la reserva es inferior a 25€, el cargo será de 5€. Para reservas superiores a 25€, se aplicará un cargo del 20% sobre el importe total de la reserva.
The user must ensure, before processing the purchase, the accuracy and adequacy of the data entered, since it is not possible to return the Reservations purchased once the purchase has been made within 30 days prior to the reservation entry date. . Not being able to attend or making a mistake when purchasing the reservation are not reasons that allow for a refund.
In this sense, the user will not be able to exercise the right of withdrawal or resolution provided for in the consumer and user regulations as said right is excluded for services related to leisure or recreation activities, in accordance with the provisions of article 103 of the text. recast of the General Law for the Defense of Consumers and Users and other complementary laws, approved by Royal Legislative Decree 1/2007, of November 16.
Please note the following examples of common cases where it will not be possible to offer a refund:
- Modifications to the travel itinerary (Including cancellation or modification due to illness, hospitalizations, flights, cruises, trains, vehicle breakdowns or accident, etc.) that prevent arrival on the date on which the reservation was made. It is the Traveler's responsibility to be informed about any changes that may occur to their travel itinerary and must adjust their schedules in a timely manner, informing the Host if possible about relevant changes. The platform is not responsible if prior changes occur to your trip.
- Cancellation of events (cultural, sporting, social, traditional, etc.) unrelated to this website or spaces and experiences that are part of it.
- In the case that the Traveler by mistake overnight in another space or area.
- If the Traveler arrives at another area or space and decides to stay there because they did not find the one they had reserved, the Host is not responsible and therefore there will be no refund. The detailed description of the space or area, as well as the address of the location of the place, is sent in the confirmation email that the Traveler receives once he or she has agreed on the conditions with the Host. It is the Traveler's responsibility to ensure that they have the correct confirmation email with the address of the reserved space or contracted experience.
- The e-mail will be the document used for confirmation, which is sent by e-mail immediately as soon as the reservation is made. It is the Traveler's responsibility to contact the platform to obtain the relevant details in case the receipt delivery fails.
- It is the obligation of the Host that the data of the location and the description of the place is adequate and accurate. In addition, it is the responsibility of the Traveler to know what type of vehicles and tents are allowed in the space, since it can happen that the dimensions are not appropriate.
- If the Traveler arrives late or leaves before the end of the stay, no refund for the days or fraction of days not used. In the same way, if not go to the appointment the experience, or left without a finish will not be refund of what you paid.
